OUR ULTIMATE
MONITORING PROTECTION PACKAGE

At RE:SURE we use the latest technology available to develop comprehensive and unobtrusive solutions for all our clients. We work under the motto of sophisticatedly simple so that the matter how complicated the technology is in place to protect you and your premises, the interaction with it is straightforward.

For remote CCTV monitoring, we use Video Analytics in which the CCTV camera itself is converted into a sophisticated detector. In this case, complicated algorithms analyse the change in pixilation in the camera when movement occurs, and deducts whether or not the movement is caused by humans or vehicles (read more about Video Analytics in the FAQs, here). This technology allows us to subdivide areas of interest up so that we can apply an unlimited amount of distinctive rules to distinctive areas at distinctive times – giving you the best possible security solution for your premises.

Similarly our solution for personal panic alarm and lone worker protection. RE:SURE Aura, uses the very latest technology to offer a level of protection not previously possible. RE:SURE Aura works on virtually all smartphones and uses the latest smartphone technology, GPS and the power of mobile internet to give a level of safety previously unimaginable.

Given the nature of our business, it is of the utmost importance who we trust to watch over your property. All of our Control Centre Operators are fully vetted and have SIA (Security Industry Association) licenses and all undergo a rigorous interview process, which involves an aptitude test over several days. In line with our principle of unparalleled customer service, we only chose people who are clear communicators, calm under pressure and technically proficient.

Our Control Centre Operators have collectively accumulated over 80 years of experience within the security industry, and have consequently build up an invaluable amount of knowledge. This experience and security know-how soaks through the company, meaning that all our new recruits are constantly learning more from our more experienced staff.

We are now embarking on a new phase of training for all our staff, focusing on offering new opportunities for personal and professional development to all of our staff. We recognise that our staff are what make us the company that we are, and we invest in them accordingly.

At RE:SURE we look after what is precious to our clients – their businesses, their employees, their homes, and even their families. Consequently, we recognise that the level of service that we provide to our clients is absolutely vital to our success. We have a straightforward approach to customer care, service and support – essentially we treat our customers as we would like to be treated ourselves. We enjoy good, ongoing working relationships with all of our clients.

We go the extra mile for all our clients. For example, we carry out hourly connectivity checks and camera checks on their premises, just in case. While we cannot guarantee it, such checks have often resulted in catching fires on the premises of our clients. In addition, we are known throughout the industry for our technical and customer support, consistently going above and beyond.

Unlike a lot of our competitors, we don’t just sit behind the screens in our Control Centre. When a new site is being commissioned our trained site setup experts will stress test the system with day and night walk tests. Only when we are satisfied that the system is properly commissioned will we sign off on a site to allow it to “go live”.

When RE:SURE was conceived by the shareholders, it was unanimously decided to do it right. The shareholders consequently heavily invested in the construction of a purpose-built monitoring centre. Built to future European Standards, the BS5797 Category II (the highest level possible) Alarm Receiving Centre has the following properties:

Uninterruptible Power Supply (UPS). In the event of a power cut, RE:SURE will not suffer an interruption in operations, as the UPS will kick in immediately. Our generator can give us 24 hours of power on one tank of fuel.

Un-Contended Broadband. While most regular broadband connections involve sharing the bandwidth with neighbouring broadband users, RE:SURE invested heavily in ensuring that our broadband is unaffected 24-7, meaning that we always have the capacity to deal with all our clients’ sites simultaneously.

Backup Broadband. In the very unlikely event that our principal broadband line was to go down, we have a separate broadband backup that will kick in immediately.

Super Secure Control Centre. The RE:SURE Control Centre is monitored by another ARC in the UK. It also has Panic Alarms for our staff, is ram proof, has double steel doors with time-locked entry and all of our walls have vibration sensors in place in the unlikely event of a malicious attack. It even has reserve oxygen supplies, just in case.

Super Secure Data. At RE:SURE we take our customers’ privacy and data protection very seriously. We use top of the range locked down firewalls, secure VPN’s where possible and use Microsoft’s European accredited cloud-based solution for our email and data backup solutions.