The team is what makes any business tick, and that is especially true for RE:SURE. We believe that we have built a team of experts that have the same underlying characteristics of diligence, striving to be the best in their field and a complete focus on the delivery of world class customer service.
John joined RE:SURE in 2012. John is a qualified Mechanical Engineer to Masters level and also completed his MBA in Smurfit UCD in 2011.
Prior to joining RE:SURE, John worked first as a consulting engineer, before moving on to be an Engineering Manager in Dublin Bus. John is fluent in Spanish, having picked this up while playing rugby in Argentina, where he also worked as a Fire Risk Insurance Analyst. John also worked briefly for Ernst and Young as a Management Consultant, before taking the leap when RE:SURE opportunity arose.
John is driven by the provision of world class customer service in CCTV Monitoring, something that RE:SURE views as still a very much an evolving service. An innovator by nature, John was the key driver behind RE:SURE I/O and continues to push the boundaries with what can be achieved with it. In his position of MD, John ensures that the customer is relentlessly at the core of all procedures and policies. John is acknowledged as an industry leader in CCTV monitoring and intruder detection.
Emmet joined RE:SURE in 2013 as Executive Director. After graduating with a primary BA degree from UCD, Emmet went back to study business, completing his Post Grad Diploma in Business followed by a Masters in Marketing Management in Smurfit UCD.
Having carried out an internship in the US Senate in Washington D.C., Emmet returned to Ireland where he initially worked in European Regulation before moving to commercial roles and working on several multi-million Euro deals for Scanveco and Chrysler Ireland. Prior to joining RE:SURE he was Operations Manager for Saab Ireland.
Emmet’s role in RE:SURE’s is focused on commercial growth, both via organic sales and through strategic investments. He acts as a trusted advisor to all of our customers, on both the retail and wholesale fronts.
Head of Operations
Having first studied Facilities Management at Thames Valley University in London, Veronica has continued her studies undertaking Management, Leadership and HR courses, as well as completing Miller Heiman.
Veronica is a highly experienced individual with over 20 years of operational experience delivering Full Facilities Management solutions in Airports, Hospitals and B & I contracts in London, South of England and Northern Ireland.
Veronica has managed multi-million-pound key accounts, including Belfast International Airport, St. Mary’s Hospital in Paddington, Tesco, The John Radcliffe, Coca Cola, Belfast Bikes, Caterpillar for Aramark, ISS, Noonan and Compass.
Veronica joined RE:SURE in 2018, here she is focused on the delivery of sustained world-class service and customer support and the overall management of the expanding operational team.
Technical Support Manager
Having lived, worked and studied in Germany, Scotland, England & Northern Ireland, Alan has both breadth and depth of experience. With over 20 years of IT experience to draw upon, Alan is one of the longest-serving members of the RE:SURE team.
Alan studied science at the University of Paisley, before later continuing his studies at the Cisco Networking Academy. He joined RE:SURE in 2014 as a CCTV Operative, whilst and also running his own specialist IT company. As the company grew, he quickly worked his way up through the ranks to that of Technical Manager.
As well as a self-confessed love for all things tech and internet-based, he is an expert in CCTV Video Analytics configuration and our Sentinel monitoring platform. Alan is recognised within the industry as an expert in remote networking and for his overall troubleshooting ability.
Control Centre Manager
James has accumulated over 20 years’ experience within the security industry. He first spent 11 years in the theatre of operations with the British Army, working both at home in Northern Ireland and abroad before moving to the private security industry, first within physical site security before moving to the Alarm Receiving Centre (ARC) industry.
In 2011 he saw the winds of change within the security industry and made the decision to move from the front line “on the ground” security, to front line CCTV monitoring. James has been working within an ARC since then, originally with Mitec, then joining RE:SURE in 2014. As the company grew, he too quickly advanced to Lead Operator, before progressing Control Centre Manager in 2016.
With his vast knowledge of the Security Industry, he has been a key member of the team in terms of developing a strong understanding of the requirements to ensure our staff of over 20 operatives deliver the service to the high standards that our customers expect.
Helen studied Computer Science at Queens University Belfast, during which time she spent 14 months on student placement with Microsoft in Dublin. Following graduation, Helen worked for PWC in both Liverpool and Belfast as an Auditing Consultant in their Pension Review project.
Upon returning to Northern Ireland, Helen then spent 12 years working in the Civil Service, primarily based in Human Resources within the Department for Social Development, working specifically on vacancy management and Manpower Planning.
With the company in full growth mode, she joined RE:SURE in the newly created position of Project Manager in May 2016. Renowned as an outside-the-box thinker and expert in “big data” assimilation, Helen is charged with our CRM programming and integration, customer reporting via Sentinel, and new site CCTV technical configuration.
Customer Service Specialist
Emma joined the team in October 2016 and has quickly progressed through the company from Public Space Surveillance to Core Operative and onto Senior Operative.
As the company continued to grow, in early 2018 the new role of Customer Service Specialist was created, and with her outgoing personality and attention to details, linked with her deep insight into RE:SURE’s core workings, Emma was the ideal fit.
In this role, Emma looks after all customer requests and queries, ranging from remote troubleshooting for issues with both apps, RE:SURE GO and RE:SURE I/O, to liaising with our installation partners regarding service requests. Emma also plays a key role in the smooth onboarding of new sites and clients.
Technical Support Specialist
Kyle has over 10 Years of technical and hardware experience. Kyle left a Tesco night management role to join RE:SURE in early 2017. Initially joining as a CCTV Operative, he also progressed quickly through the team, from Public Space Surveillance to Core Operative and then onto Senior Operative within 5 months of being in the company.
Kyle was promoted to Technical Support Specialist in late 2018, as the Technical Support Team expanded to three full-time staff. Having “a thing” for technology and building computers as a past time, this role has suited Kyle down the ground. Kyle’s role involves hardware configuration and quality assurance prior to dispatch to sites. He is also charged with False Activation Management and works alongside Helen and Alan in new CCTV site configuration.
Originally from South East England, Melanie relocated to Northern Ireland in 2004. Originally graduating in Law (LL.B (Hons)), Melanie worked in a Legal Practice in Kent for 5 years, before deciding to make a career switch to finance.
Since starting off in Credit Control in Westland Horticulture upon her arrival in Northern Ireland, Melanie has gained over 15 years experience in Accountancy, Audit, and Insolvency, and has undertaken a number of professional exams in these areas. Before joining RE:SURE in 2017, she spent 12 years in Cavanagh-Kelly.
In RE:SURE she has day to day management of the finance and accounting function, working in accounts receivable, management reports preparation, and general budgeting. She has been instrumental in the process change and control as the company has continued to show double-digit growth.
Sinead spent her early years living and working in New York where she gained invaluable life experiences. Sinead comes from a strong HR background working within the Fashion Industry for over 10 years as HR Manager her duties encompassed projects as diverse as formal employee/trade union consultations, assisting in the establishment of retail department, reshaping various departments and teams with day to day duties including employee counselling, conducting disciplinary and grievance investigations and meetings, monitoring returns and all associated reporting functions.
After a career break during which she focused on rearing her young family, Sinead decided to take up a new challenge, so she took the leap into finance, and after a few years in a variety of such roles, joined RE:SURE in early 2018. Her primary focus on Credit Control.
Sinead is an expert in customer relationship management and has built up close relationships with all RE:SURE’s customers, with an unnatural ability to keep calm under pressure and in dispute resolution.
Business Development Manager
Errol studied Consumer Studies with Psychology and Sociology Degree in Liverpool John Moore’s University, and that has stood by him well in his future career in sales and business development.
Errol worked in the private security industry for 7 years in electronic security installation prior to becoming RE:SURE’s first full time dedicated Sales Executive when he joined in early 2016. His experience on the integration side has been invaluable for both the company and him.
Since joining RE:SURE, his key projects have ranged from the homes of High Net Worth individuals to large factories and infrastructural projects. Some of his most recent projects encompassed fully managed security systems for our clients, encompassing everything from site access control to CCTV detection. Errol has a passion for innovation and was instrumental in the development of the RE:SURE standalone self-powered detection tower, which has proved to be vastly popular with our clients within our market. He prides himself on finding solutions and developing relationships. Errol is from Fermanagh and largely looks after new business development in the northern half of the island of Ireland.
Business Development Manager
Wesley is an experienced, commercially aware field sales executive with a strong track record of customer service management and with significant background in account management. With over 12 years of sales’ experience, he has developed a strong reputation with all his clients for his dedication to customer satisfaction.
Having joined RE:SURE in mid-2018, Wesley has brought his considerable sales experience and insight from his years in multi-nationals such as Lyreco and Capco. Wesley is a highly skilled communicator and enjoys an ongoing, renewed and positive relationships with clients, both old and new.
Wesley joined RE:SURE to expand the installation partner network and at the same time use those strong relationships to develop business via his vast network of contacts.
Business Development Manager
Mike has accumulated over 30 years of experience in the private security industry, ranging from installation to man guarding and keyholding response, and now in remote monitoring. Mike studied Engineering Trinity (BE) and the University of Bangor (BS).
With his electrical engineering experience and entrepreneurial spirit, Mike got in at the start of the newly evolving alarm industry, establishing Sonic Alarms in 1986, before selling it ten years later. After Sonic, Mike spotted another niche in the market, setting up Force 10, a company that specialised in bring the whole security package of man guarding and key holding, CCTV and Alarm monitoring to customers focused in and around the Sandyford region. Mike sucecssfully once again exited, selling Force 10 in 2015. Mike then worked with Chubb prior to joining RE:SURE.
With RE:SURE, Mike has worked with some of Ireland’s leading in companies in the automotive industry, engineering sectors, often times bringing the new technology that RE:SURE develops and brings to market, back to previous clients. With a singular focus on quality and exacting project execution, Mike is a the forefront of the pushing of new technologies into the RE:SURE portfolio of offerings.
Business Development Manager
A Wicklow native, Ray brings over 30 years’ Sales experience dealing with SME and Corporate companies. Prior to its sale, he owed and ran The Recycling Company. Ray joined RE:SURE in early 2018. Since then he has built up strong trusting relationships with his clients.
Ray is highly focused on customer satisfaction and develops long lasting relationships with all his clients by providing bespoke solutions to answer each customer’s particular needs.
With RE:SURE, Ray has won multi-site contracts in Transportation, Plant, Facilities and Construction. He also works with SME owners where he uses his considerable understanding of the importance of budgets and developing cost-effective solutions to get solutions that work for them.
A keen golfer, with a handicap of 3, when not working with clients, Ray can be found on the golf courses of Ireland.
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