Frequently Asked Questions

We have tried to answer all of the most common questions about RE:SURE Home in the section below. However, if you have any queries that are not listed below, please feel free to contact us.

FAQS

What is RE:SURE Home?

RE:SURE Home is the ultimate in home security. RE:SURE Home prevents burglary by intervening the moment would be criminals cross the outer perimeter of the grounds of your home.

How does RE:SURE Home work?

RE:SURE uses Smart CCTV cameras that have the ability to detect people and cars that are in the camera’s view. These cameras are connected to the RE:SURE 24-7 Control Centre by broadband. If someone comes onto your premises, our operatives intervene by issuing an audio challenge to that person, telling them they have been identified and that they must immediately vacate the premises and that the authorities have been called.

Why is RE:SURE Home so effective in preventing break-ins?

Burglars these days are highly organised, and more often than not will “scope out” a home several times before attempting to rob it. This allows them to see what is inside, and then plan their entry and escape afterwards. When they do break-in, even if there is a monitored alarm system that will go off when they enter, they know that they have a “window of opportunity” to get in and out before any response occurs. With RE:SURE Home, not only is the window of opportunity completely closed by the would be criminals being caught before they begin, but more probably they will get caught by RE:SURE Home the moment that they attempt to approach your home to do the initial casing out.

In what way is it superior to a traditional monitored alarm system?

There are three primary reasons as to why RE:SURE Home is better. Firstly, it uses CCTV cameras, which gives RE:SURE visual verification of the intrusion. Secondly, it detects the intruder while they are outside, rather than inside your home. Last, but not least, we are able to intervene in order to prevent the crime from happening in the first place. We identify the intruder, tell them that they have been caught and that the authorities have been called.

In what way is it different to traditional CCTV?

Traditional CCTV is what we call passive, i.e. you can look at it live and it records what has happened in the past. This means that if you have CCTV at home, you can either look at the cameras live in real time, or could use the footage to retrospectively see who entered your home. RE:SURE Home has all of the above functionality,  however more importantly is a pre-emptive system, where the cameras detect intruders and these images are immediately relayed to our 24/7 Control Centre, which means our Operatives can intervene to prevent an intruder from entering your home.

So does RE:SURE Home mean you have people looking at my home all the time? What about my privacy?

We are not looking at your home 24-7. We rely on your new smart cameras to detect people on the grounds of your home, as opposed to continually observing it. The second thing to clarify is that we only protect your home when RE:SURE Home is “armed”. This means that the Smart Cameras will only send these images to us whenever you want or need us to protect your home. In addition, we never have cameras inside your home, we are only interested in detecting along its outer perimeter.

How many cameras will you need to protect my outer perimeter?

This depends entirely on the size and shape of your home, along with the physical area that your home occupies. Generally we tend to use between 4 and 6 cameras.

How do I arm and disarm RE:SURE Home?

There are a number of different ways of doing this. Our preferred way is via our app, which allows for remote arming and disarming from anywhere in the world. Alternatively this can be done with a standard keypad located within your home.

Does RE:SURE Home mean that my traditional alarm is defunct?

Not at all. We view the traditional intruder alarm as a last layer of defence, not the first. In the case of broadband or power outages, your intruder alarm acts a way to confirm if an intrusion has taken place. As part of the service, we will also monitor your existing intruder alarm.

  • “In terms of an easy to implement and scalable solution to our duty of care obligation, RE:SURE GO was perfect. All of our employees had smart phones already, so with no upfront capital outlay and a really cost effective monthly subscription, we were suddenly covered. The whole onboarding process took just a few hours . ”
    Frank Donnelly, - APS Solutions
  • “At Kingspan we move with the times. RE:SURE gives us a total premises security solution for a fraction of the cost of what we were paying before. All HGVs that enter & exit the premises are authorised & logged by RE:SURE. We have complete visibility of who has come onto our premises 24-7. ”
    Pat Freeman, - Managing Director, Kingspan Insulation
  • “When we got broken into and watched how the break-in unfolded, it dawned us that our CCTV system wasn’t helping us. With minimal effort and spend, RE:SURE have turned our existing passive CCTV into an active system that has since prevented potential further break-ins and hence saved us a small fortune. ”
    Kyle Smith, - R&M Greenkeepers
  • “RE:SURE gave us a complete security solution which removed the guard at the gate, replacing it with their Remote Access Control solution. We now have a more cost-effective solution that gives us complete confidence & which is quite simply better than the previous solution. We now have lower overheads & secure 24-7 site access. ”
    Paul McKeown, - Managing Director, TR Logistics
  • “For me, what makes RE:SURE stand out from the crowd is their courteous manner and willingness to go the extra mile for us. Their technical support team is second to none. ”
    Billy Tarrant, - Head of Procurement, Dairygold
  • “It’s the future. Simple as that, if you have assets outside, and have CCTV, then not using it to detect intruders is like having a car and not driving it. RE:SURE gives us absolute peace of mind. ”
    Tony Kirkpatrick, - River Ridge Recycling
  • “RE:SURE provide us with a security solution that we simply could not afford if it was done by on-site guards. Not only that, RE:SURE is actually superior to having a manned guard on site – they don’t miss a thing. ”
    Conor Roche, - Roche Freight